CUSTOMER INFORMATION PRIVACY POLICY
(Privacy Policy)
Website: lumiere-springbay.brlink.vn
Phiên bản tiếng Việt: Chính sách bảo mật thông tin
1. Purpose and Scope of Collecting Customer Information
1.1. Purpose of Information Collection
When customers register to use services on lumiere-springbay.brlink.vn, we collect basic personal information such as: Full name, Email, Phone number (“Customer Information”).
This information is used for:
- Verify membership when logging into the system.
- Conduct transactions on the website and/or support customers in accessing bank loans.
- Manage information, provide product codes, after-sales support, and respond to customer requests.
- Send information, promote and introduce products, promotional programs via email, phone, or other communication channels.
- Personalize displayed content based on gender, age, region, interests, and transaction history.
- Analyze consumer trends to develop or improve services.
- Contact, respond to inquiries, and provide other company services.
- Other purposes will be announced prior to implementation.
Customers are responsible for safeguarding their login information and promptly notifying us in case of unauthorized use.
1.2. Scope of Information Collection
We collect information when customers:
- Register as a member: Full name, address, phone number, email, etc.
- Conduct transactions or provide feedback on products/services.
- Participate in surveys, ratings, or comments on the website.
1.3. Scope of Information Use
Customer Information is used to:
- Manage and operate the business activities of lumiere-springbay.brlink.vn.
- Provide products/services and ensure secure online payments.
- Support customer care, receive feedback, and resolve complaints.
- Notify about new products and promotional programs.
- Share information with partners when necessary to execute transactions.
- Provide information to government authorities as required by law.
2. Storage and Security of Information
2.1. Retention Period
Personal information is stored until the customer requests cancellation or self-deletion in the account. Data is secured on our servers.
2.2. Means and Tools for Editing Information
Customers can log into their account on lumiere-springbay.brlink.vn to update or delete personal information.
2.3. Parties with Access to Information
We do not provide personal information to third parties, except in the following cases:
- Upon request from government authorities.
- When necessary to provide services (payment partners, customer care, market research, advertising, etc.).
- Partners, affiliates, agents, subcontractors under strict confidentiality agreements.
- For fraud prevention and credit risk reduction.
- In the event of merger, acquisition, or transfer.
2.4. lumiere-springbay.brlink.vn may share Customer Information for the following purposes:
Market research and analysis reports:
lumiere-springbay.brlink.vn may use Customer Information for market research, aggregation, and general analysis (e.g., average age, geographic location). Detailed data will be anonymized and used only for statistical purposes.
If a survey requires Customer participation, all responses will be kept confidential and not disclosed to any third party.
Communication with customer service partners:
lumiere-springbay.brlink.vn may share Customer Information with partners, affiliates, and cooperating websites domestically and internationally.
This sharing aims to provide Customers with information about products, services, or matters of interest.
Authorized partners must strictly comply with this Policy.
Communication with partners, agents, and subcontractors:
lumiere-springbay.brlink.vn may transfer Customer Information to agents or subcontractors for data analysis, marketing, or customer service support.
Information may also be shared with third parties for fraud prevention and credit risk reduction.
Communication with advertising partners:
Our system may track Customer behavior on lumiere-springbay.brlink.vn (e.g., remarketing, DoubleClick campaign management, demographic and interest reporting via Google Analytics), collecting data such as age, gender, interests, and frequency of ad interactions.
Customers may opt out of such behavioral tracking through advertising settings (e.g., Google Analytics).
In the event of merger or acquisition:
If lumiere-springbay.brlink.vn plans a merger or acquisition, Customer Information may be shared with related entities. These entities must strictly comply with this Policy.
Contact information of the information collector and manager:
BREALTY COMPANY LIMITED
Address: 17 Doi Nhan Street, Ngoc Ha Ward, Hanoi, Vietnam
Hotline: +84 917 941 455
Email: support@brealty.vn
Website: brealty.vn
3. Commitment to Protecting Personal Information
- Personal information is collected, stored, and strictly protected in accordance with the law.
- Our servers and backups are equipped with firewalls, encryption, and technical safeguards against unauthorized access.
- Only authorized employees may access personal information and must comply with internal confidentiality regulations.
- We do not sell or exchange customer information to third parties for commercial purposes without consent.
- In the event of a security breach, we will promptly notify customers for protective measures.
4. Customer Rights and Responsibilities
- Customers have the right to request access, correction, or deletion of personal information.
- Customers must protect their login information and immediately notify us of any unauthorized use.
5. Other Commitments Regarding Privacy
lumiere-springbay.brlink.vn uses information collected from Customers to provide the best possible service experience.
- No sale of personal data: We absolutely do not sell Customer Information to any third party for any reason.
- No unauthorized disclosure: We do not disclose personal information to unrelated third parties, unless requested or authorized by the Customer.
- Necessary sharing: We may share Customer Information with third parties when required to complete authorized transactions or other activities requested by the Customer.
- Disclosure as required by law: We may disclose personal information when permitted or required by law, including requests from courts, government authorities, or in cases of merger, acquisition, or bankruptcy.
- Fraud prevention: We may use and disclose information to prevent and handle fraud, legal violations, or to ensure compliance with commitments to Customers.
6. Contact Information
BREALTY COMPANY LIMITED
- Address: 17 Doi Nhan Street, Ngoc Ha Ward, Hanoi, Vietnam
- Hotline: +84 917 941 455
- Email: support@brealty.vn
- Website: brealty.vn
